ERP Support Analyst - Production

Job description

Operative, Business Systems

Purpose of the Role:

Provide first line support for our Business Systems, inclusive of our ERP system, our trackside reliability system, lifing system and production applications.

Role Dimensions:

Working closely with the Business Systems team and existing Subject Matter Experts (SME’s) to provide an effective first line support structure.

Principal Accountabilities:

  • To correct systematic data issues and deliver system support across the Production team.
  • Collaborate with the Javelin User Base & Production work centres to ensure the team is working efficiently.
  • Identify and fix data and coding issues where possible, escalating larger scale issues to Business Systems colleagues
  • Support and maintain user notes, guidelines and technical documentation.

Job requirements

Knowledge, Skills and Experience:

  • Business domain experience; especially in a Production and Parts stock control or equivalent is a prerequisite for this role.
  • Experience of MRP/ERP systems, ideally Javelin
  • Able to communicate effectively with technical (I.T.) and non-technical staff
  • Proven ability to extract, manipulate and analyse SQL data
  • Proven ability to work independently and as a team member
  • Ability to study real world problems and identify effective technical solutions
  • Understanding of MS Windows platform and MS Office products (Excel)

Personal Attributes:

  • Flexibility in working hours and tasks undertaken.
  • Must have the ability to work either alone or as a part of a team.
  • Must be focused and able to work in a methodical manner even when working under pressure.
  • Highly self-directed and motivated
  • Keen attention to detail
  • A desire to ‘make a difference and think beyond’ using proven analytical and problem-solving abilities.
  • Ability to effectively prioritise and execute tasks in a real-time environment
  • Ability to communicate clearly and effectively to stakeholders across all areas of Racing
  • Works well with others and has meeting, project and time management skills.
  • Gains the respect of colleagues and is a team player who is more interested in the team than themselves.
  • Flexible and adaptable with regards to learning and understanding new technologies

These are our core values. They support our vision ‘to deliver the most exciting and inspiring performance in racing‘ and are the things that we believe are most important in the way we live and work within the McLaren Racing family. They should directly inform how we think, how we behave, and how we perform at every level of our team.

  • Ingenuity
  • We never stop pushing forward
  • We look for advantage in everything
  • We bring creativity to challenges
  • We strive for simplicity
  • Energy
  • We bring energy to everything we do
  • We connect people to the thrill of racing
  • We share passion for our great sport
  • We never give up
  • Humility
  • We are respectful
  • We roll up our sleeves to get the job done
  • We serve the team
  • We are custodians of our legacy
  • Openness
  • We are open minded and curious
  • We own failures, learn and improve
  • We communicate with clarity and honesty
  • We are open to challenge
  • Bravery
  • We are at our best when we’re at our bravest
  • We embrace opportunity
  • We take responsibility for our actions
  • We believe in what we do

All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.