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Senior Associate, IT Support

United Kingdom, England, WokingIT

Job description

Purpose of the Role:

The role will ensure end user support operates efficiently and reliably. They are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.

It’s a fast-paced environment, that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.

Role Dimensions:

The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.

The role covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

Principal Accountabilities:

▪ Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.

▪ Ensuring that issues are resolved in a prioritised way based on impact.

▪ Analysing root causes to ensure permanent resolution where possible.

▪ You will have an open mind to innovation and new solutions and seek to bring those into the environment.

▪ Taking ownership of end user issues with a strong sense of responsibility.

▪ Building and maintaining relationships with key Business stakeholders and suppliers.

▪ Tactical decisions to implement initiatives to ‘get things done’.

▪ Prioritisation of tasks in a high-pressure environment including managing customer expectations.

Job requirements

Knowledge, Skills and Experience:

Extensive previous experience in complex organisations and IT Support with an in-depth knowledge of the following areas:

▪ Experience tackling complex technical faults working with cross functional teams.

▪ Profound working knowledge of the entire Microsoft Office 365 suite.

▪ In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.

▪ Experience with enterprise level infrastructure such as Azure AD, Windows Server, HyperV, SSO, SCCM, Group Policy, Security.

▪ Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.

▪ Some previous knowledge of hardware procurement and asset management.

▪ Understanding of ITIL and Service Management good practice framework.

▪ MCP/MCITP/CCNA certified desirable.

Personal Attributes:

▪ Ability to build and maintain relationships with customers, peers, and stakeholders.

▪ Strong verbal and written communication skills.

▪ Excellent customer service skills proven within a high-pressure environment.

▪ Ability to remain calm and efficient under pressure.

▪ Good at problem solving and being organised in an enterprise environment.

▪ Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

What can McLaren offer?

We strive to provide a fun, innovative, collaborative and open culture where everyone’s input is welcome, and everyone feels part of our achievements. We work hard to create a culture of continuous improvement and support this with a proactive approach to management and personal development.

McLaren Racing is based at the iconic McLaren Technology Centre on the edge of Woking. Our large campus includes a gym, swimming pool, restaurant and indoor and outdoor break-out areas, as well as direct access to park land. MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 32min train ride.

We encourage hybrid working patterns to give you options to balance your home life and hobbies with your work, and offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.